We have received some great responses
over the last few years.
Read below to see what some of our clients are saying:
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SOUTH AMERICA - MR and MRS FAIRWEATHER (VIP) MARCH 2011
Travel Agent : Hi Martin,
I spoke to Mr Fairweather yesterday, and have been wanting to email you. They had a wonderful trip, loved Argentina, and could not fault anything.
They say the arrangements were excellent. Thank you for taking such good care of them.
The highlight for them was Iberas (very good young guide), and they equally enjoyed the Estancia.
The accommodation was good in Buenos Aires, and they said that probably next time they'd opt for a bed and breakfast type of establishment.
Probably because they like to interact with the local people, and enjoy talking and learning foreign languages. I'm sure they will return to Argentina one day.
Thank you once again. I really appreciate your good service and professionalism.
Regards,
Jenny : The Travel Chain, George
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SOUTH AMERICA - MR & MRS STEIN (VIP) FEBRUARY 2011
Travel Agent : Hello Martin
I wish I had one million clients travelling to South America – I would send them all your way . Thank you so much for this wonderful service – you make if easy to keep clients happy – great for repeat business.
Kind regards,
Rhona Ullman
African Spirit / E-Travel
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SOUTH AMERICA - MR & MRS STEIN (VIP) FEBRUARY 2011
Travel Agent : Hello Martin
I wish I had one million clients travelling to South America – I would send them all your way . Thank you so much for this wonderful service – you make if easy to keep clients happy – great for repeat business.
Kind regards,
Rhona Ullman
African Spirit / E-Travel
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Clients :
Dear Martin
We had a great trip and thank you very much for your efficiency in arranging it. If anything, it was too short and I think that it needs to be at least 10 days in Peru to do justice to the country, even to a limited extent and we hope to visit the country again one day.. My wife will probably also phone you with her thanks and comments.
Regards
Michael
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SOUTH AMERICA - MR and MRS STOFBERG (VIP) FEBRUARY 2011
Hi Militza
He only said that it was very beautiful. Their suite at Llao Llao in Bariloche was fantastic, with a great view. The studio room at Iguazu was also good, not quite the same standard as Llao Llao.
Will ask him about the transfers, whether it all worked out. I think both Rita and Cobus enjoyed the excursions, he didn't have time to tell me about any details...
Thanks for arranging it all with the agent
Claudia
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SOUTH AMERICA - MR and MRS VANDERLINDE FEBRUARY 2011
Dear Martin,
Just to let you know Louis Vanderlinde phoned yesterday to express his pleasure with the trip you booked. He says they had a wonderful time and everything was great. Hope he phones you.
Regards
Trish Waghorn Independent Consultant
R and M Global Travel
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SOUTH AMERICA - MRS LYNCH (VIP) JANUARY 2011
Dear Martin,
Mrs Lynch flying as we speak to Buenos Aires. I know your agents are going to give her a "wow" time,
Thank you for your help in sorting out the trip, transfers etc, it is a pleasure dealing with you.
Best regards
Ros
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SOUTH AMERICA - MR and MRS DYCE DECEMBER 2010
Hi Martin
All went very well thank you for all your arrangements spot on.
Until next time!
Regards
Jane
KNYSNA TRAVEL
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SOUTH AMERICA - TRAVEL AGENT 2010
THANKS MARTIN THE CLIENTS: HOSTS HAD A FANTASTIC HOLIDAY
Kind regards,
Nadine Smal
Harvey World Travel
111 York Street
PO Box 1594
Docex 7
George
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SOUTH AMERICA - GOLF GROUP - ARGENTINA 2010
Good Afternoon Martin,
Thanks for the note,
We really enjoyed the trip but the cost to my liver was heavy. The Quilmes Crystal is a great beer.
4 of the courses were very good and Los Penquinos average, although that was where I had my best score.
Eduardo was extremely helpful and always good for a laugh, a very nice guy.
We also went to a Copa Libatadores football game, a good experience.
We thrashed the rugby boys actually, but they want a return match when they come on tour.
It would have been nice to see more than just the city but I realize it was a timing constraint.
We must stay in touch for when Eduardo visits and get together.
Thanks for the organization of the tour and keep well
Kind regards,
Guy
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SOUTH AMERICA - CLIENTS ARGENTINA & CHILE 2010
Hi Martin
We did indeed have a great trip. Chile is beautiful! We most enjoyed the Explora resort and Puerto Varas. Buenos Aires is also really nice - we should have stayed there longer! Santiago wasn't as nice but still fine.
We also had some bad luck with our flights back as the flight from Santiago to Buenos Aires was moved three hours later and we had to make another plan because we would have otherwise missed our SAA flight. It was a mission to get us on to another plane earlier that day because we'd booked the flights in SAA so our travel guides there couldn't do the changes. Also think we should have tried Malaysian airlines over SAA. Thanks for all your help!
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SOUTH AMERICA - VIP CLIENTS - ARGENTINA - CHILE & PERU 2010
Dear Martin
Thank you for the splendid arrangements. We had a fantastic trip and really had no trouble at all. It all went like clockwork.
The various operators got all the important things correct. The only minor issues were LAN unable to seat us together on the Buenos Aires - Santiago flight and the one guide giving me the wrong information regarding Huayna Picchu walk – so I ended up unable to go.
I will be writing a travel feature story on the Easter Island trip for the Mail & Guardian and will mention your agency. It doesn’t have to be exact, but perhaps you can add and fill in the blanks in this end note for the article with estimated amounts:
EASTER ISLAND
There is a wide range of accommodation available on the island including camp sites and homestays.
A four day trip will cost between _______ (in budget accommodation) up to _______ (in a luxury resort).
The flight from Santiago, Chile, is about 5 hours, and the return fare approximately _______.
Meersman’s trip was arranged by local operator LED Tours, who specialise in South America.
Tel: _______E-mail: _______
Thank you for everything.
Regards,
Brent
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SOUTH AMERICA - CLIENTS - ARGENTINA & PERU 2009
Hello Martin
I am sorry that I only come back now to give you some input of our trip to Peru but in the meantime we have also been to the Netherlands unexpectedly. The trip was very, very special but gruelling.....the altitude was something to get used to as we went as high as 6000 meters and without chewing coco leaves and drinking coco tea I don't know how we would have managed !!!
Everything was very well organised, the flights, good seats, transfers, train trip, guides as well as all the hotels. The hotels were all very comfortable, clean and the breakfasts good. The only problem we had was that as it it is a prebooked and paid hotel room, one gets the most nosiest rooms available, We had that at Elevage in Buenos Aires, Cusco and in Lima. After bitterly complaining we got quiet rooms. I am writing this only for your information.
I am enclosing a picture of myself and my husband taken in Arequipa, a beautiful colonial town which we enjoyed very much, everywhere we went the weather was beautiful even at Macho Picho. I think this trip will linger on for a long time and I managed to take beautiful pictures. The high lights of our trip were Macho Picho, Colca canyons where we saw 15 condors and the Baracas islands off the coast which was spectacular with all its thousands of birds.
I want to thank you again for putting such a wonderful trip together it was really worthwhile .....
With kind regards
Tania van Nes
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SOUTH AMERICA 2008 - CLIENTS ARGENTINA 2008
Dear Martin
Apologies for not getting back to you earlier.
Please accept a VERY BIG THANK YOU for the awesome trip that you organised for us! You were a miracle worker & we thank you from the bottom of our hearts! Everyone we dealt with via you was amazing!!! You changed our experience & made it AWESOME!!!!!Without you we would never have enjoyed Argentina as much as we did!
Thank you for the special soul that you are & for touching our lives with the gift of you.
Kind regards & thanks
Elena & Chris |
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SOUTH AMERICA 2008 - PERU - AGENT FOR VIP CLIENTS (IRELAND)
AGENT: Thanks Martin.. apparently the Coulter Family are having the most awesome time so really excited to chat to them tomorrow and will give u feedback
tks leeann.
CLIENTS: Hi Leeann
Trip was great……..so glad we didn’t cancel the Peru bit as it was outstanding. The only flight drama was the one that
started here with the delayed flight….everything else was pretty smooth. Guayaqil is definitely not a tourist destination.
but for the wedding we were there far too long…but the wedding was great. Galapagos trip was fun as we were with all family
and the bird and sea life is amazing but we were definitely not high end tourists there either…. The way to do it is
definitely on a nice comfy boat…not a two and half star hotel! But we were not organizing that one! So as we left for
Peru one of the boys asked if we had organized this part of the trip and was delighted as he realized the accommodation
was about to improve! Our overnight in Lima was easy, arrival in Cusco no problem. We managed to offload some bags here
and then set off straight away for the Sacred Valley…. I wish we had had the time to stay another night in the Urubamba
Villas in Inkaterra as they were fabulous…so comfy and pretty…probably our favourite place. The archaeological sites in
the Sacred Valley were so much better than we were expecting as well – really they were outstanding. The children loved
all of this and really got into the whole place. The train ride to Machu Picchu is dramatic and then MP itself is just
without comparison…we were all completely blown away. The Sanctuary lodge was also excellent… really good restaurant and
superb staff. In fact most places we were in the staff were very friendly and helpful. I can’t tell you how great the whole
meet and greet thing was and having buses take us everywhere…. No stressing about maps and driving etc! Sao Paulo was
better than we expected…our guide for Wednesday tried to make it all interesting but basically we were happy to go to a
few shops… and its expensive in Brasil.
The only hotel where we had a problem was the Eco Inn in Cusco…our own problem really but we only took hand luggage up to
MP and sent the last two bags back to the hotel with the driver…but we forgot to lock them and unfortunately had a phone
and speakers and a belt taken out.
So thanks for all the help …please thank Martin as we really enjoyed it all and would love to go back for more! |
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SOUTH AMERICA 2008 - MEXICO - AGENT/CLIENTS
Hi Martin
Mrs Webb is still overseas – but thought I would send you the email received today – I am so excited to receive this email as was a bit nervous about this booking as
She was so specific as to what she wanted etc.
What a STAR!!! Thanks so much. These were things I didn`t think about until I had time to look at part 2 of the arrangements.
I cannot telll you how wonderful Mexico has been. The people are amazing and the tour decisions were SPOT on. I couldn`t have wanted better service.
Chat to you when I get back. For now it will only be queries and problems (on a limited email time) but if you hear nothing just know it`s a dream come true
Go well
Lyn
Have a great day – and thank you for making my customers holiday so fantastic.
Kind Regards
LYNETTE DAY
RENNIES (PLZ) |
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SOUTH AMERICA 2008 - CLIENTS
Dear Martin
We had a great trip. Thanks for your organization.
Trust all is well with you.
Best Regards
David Guild |
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SOUTH AFRICA 2008 - AGENT
Martin & Marcos,
The delegates had only good things to say about your service and your company.
We will have another group to go in 2009 and we will definitely hire your company again.
Best Regards
DEBRA
Plus Travel |
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SOUTH AMERICA 2008 - VIP CLIENTS - 2 MONTH TRIP!!
Hi Martin
All going well and your Agents in Lima and Cusco, and the accommodation, have all been great. Reserva Amazona was a great experience but the mozzies didn´t like us South Africans!
We had been given various remedies for handling the altitude but the one recommended by most, including the locals, was to rest for two hours on getting there and then not to eat much, drink lots of water, drink coco tea, and lay off meats and vegies for the first day. Ruben your agent was great.
We are still enjoying the magic of Machu Picchu - but more about that later.
Robyn and Shirwell
Hi Martin
Just to let you know that we have found another paradise - the Explora Case Mike Rapu Lodge and the Rapa Nui island itself.
The experience will rate up there with the very best of our 11 months of travel.
Regards
Robyn and Shirwell
Hi Martin
We today found another paradise (the first was the Isla Victoria) - we left Santiago City and arrived at the Hotel Casa Real - what a wonderfully beautiful and peaceful place - the setting is idealic and the accommodation and facilities beyond our dreams. We have therefore decided to cancel the balance of our South American trip and stay here! (That is a joke of course!).
We however wanted you to know that we are very happy with LED's selection of the Hotel Casa Real.
With kind regards
Robyn and Shirwell
Dear Martin
Many thanks for your email which we received at the Tunquelen Hotel in Bariloche yesterday. To date we have had a
great time with everything falling into place excellently. We have had wonderful sunny weather so far and have found
the country very beautiful and the people very friendly - our Spanish is improving by the day! Isla Victoria was a
great addition to our itinerary and we didn't want to leave the Lodge.
Tomorrow we cross to Chile and will definitely enjoy a Pisco on our arrival!
Looking forward to hearing from you again.
Robyn and Shirwell |
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SOUTH AMERICA 2007 - AGENT
Morning
Mr Le Chanteur came in to see me today (to book his next trip to Jordan) and said that they had had a fantastic trip!
They raved about the accommodation etc. and said that the Tour Operators over there were great.
Thanks so much for all your time etc. spent on this booking – it was really a great success!!
Regards
DEBBIE SLATTERY
Travel Supervisor
Rennies Travel East London |
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2007 - SOUTH AMERICA - AGENT
Thanks Martin got them. You are a superstar.
Regards
AMANDA HARROD ASTRAL TRAVEL |
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2007 - CLIENTS SOUTH AFRICA & MAURITIUS - SKI 2007 14 PAX
Dear Martin and Marcos,
Good morning to you both,
I wanted to pass on my thanks to both of you for arranging and manging
what was a wonderful trip to Bernadtte and myself.
I was very impressed with your professionalism and courtesy throughout
and I will have no hesitation in recommending you to anyone I know who
wishes to visit South Africa.
I also hope to be able to use your services in the future.
Thanks again and best wishes for the future.
Kind Regards
Barry Minal |
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2007 - CLIENTS SOUTH AMERICA - SKI 2007 14 PAX
Dear Martin
My adsl line was defective. The trip was great. Everything ran smoothly. Eduardo and his team was very helpful and exellent in all the arrangements. They and yourself did a fantastic job. All the hotels were very good and the consensus was that Argenta is better than Crillon. As we all know the Llao Llao is one of the best hotels in the world , and this was confirmed by our stay.
Thank you again for all you did and your extreme patience with at times very difficult clients, this is greatly appreciated.
Regards
Johann Stegmann |
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2007 - CLIENTS SOUTH AMERICA
Hi Martin
Great trip thank you .We got back yesterday,Justin met us. The Peru leg was very good thank you and we all thought it was an amazing place.Thanks for your help.
On advice of over crowding on Waynu Picchu we walked up Machu Picchu instead where we maybe saw 20 people in total over 4 hours.A blissful respite from the tourists. Had a picnic on the top and had a glorious view.It was a tough walk but very enjoyable.Even the 13 year old managed it.The mountains are just spectacular around that area and that train from Cusco just amazing.
Will send a photo of Louise and Jonathan at the top of MP when I have downloaded on to the home computer.
Nuevo Mondo were very good and looked after us well. We loved the Pueblo hotel.It really is very special.
Thanks for arrangements,all went so well.
Regards
Diane Schaffer
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2007- CLIENTS & FRIENDS SOUTH AMERICA
Hello
Thanks for organizing a wonderful holiday. We had a fabulous time. Ben told you about the dulce de leche (and his bottle that he’s almost finished), so I think our next option is to share a lovely bottle of Argentinian wine with you guys. Non? Let’s organize when that will suit you.
Best, TESSA
Tessa de Kock
De Kock Communications (DKC)
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2007- CLIENTS SOUTH AMERICA
Dear Martin,
It was kind of you to phone me to find out how our trip had gone. I should have contacted you before that, but as I mentioned we arrived home to find that two family members had died, one of them the mother of our youngest grandson, a first year student in Pretoria, leaving him parentless. Obviously that left us with a lot of urgent business to attend to.
We thoroughly enjoyed our trip and virtually everything worked according to plan, even if not always exactly on schedule. In Ica, for example, we arrived a little too late for the mid-day Nazca Lines flight, so instead of the city tour, we visited the Tacama wine farm before taking the 3.15 flight, and Huacachina afterwards. Probably a fair exchange! The Ballestas Islands tour on the way back was quite wonderful. In Arequipa, where the plane arrived late, our local guide Omar Gómez did wonders in rushing us to Santa Catalina before it closed, and still fitting in the city tour afterwards. The drive from Arequipa to Puno via the Colca Canyon was full of interest, as were the islands we visited in Lake Titicaca and the train journey to Cusco. We did find the altitude a bit trying, but still managed to enjoy the various activities. Christopher joined us, of course, in Cusco. As Omar had done on the journey from Arequipa to Puno, all the local guides did everything they could to ensure we made the most of our visit, and we had a splendid ten days together.
The Argentinian part of our tour was also very successful, and we found both the Ranch Tour and the Tango Dinner and Show enjoyable and interesting. We were glad to have spent three nights at Iguazu, and to have stayed at the Sheraton. The day we flew in was doubly useless : we were transferred to a later flight which was supposed to arrive at 13.00 (instead of 11.30), but was itself delayed, so we only got to the hotel in the late afternoon; and, as it happened, it had rained all day and continued well into the night. However, the weather got gradually better, and we managed to fit in everything we wanted to do in the next 2½ days. Unfortunately, perhaps, the water level was exceptionally high, so St Martin Island was closed, as was the approach to the Garganta del Diablo overlook. On the other hand the greater volume of water increased the visual impact of the Falls.
We were very happy with the all the accommodations we stayed in, and were delighted with all the meals included in the itinerary, except for the boxed lunch on the way to Puno (there would actually have been enough time for another proper lunch in Chivay, where we had had a wonderful buffet the day before).
And finally, thank you for organising this magnificent tour for us, and taking so personal an interest in its success!
Kind regards,
Mitchell and Ninon Shackleton |
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2007- CLIENTS SOUTH AMERICA - AGENT
Thanks Martin. Thank you for all your wonderful advice. If it was'nt for you I don't know where this family would have ended up.
Mr Tswale came to see me yesterday about his next trip. He was thrilled with his trip to Argentina. They loved it Martin so thank you for that as well! Its so re-assuring working with someone who has the knowledge & is able to advise on the best options.
All the best with your VIP's
Sue
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2007 - CLIENTS SOUTH AMERICA - CLIENTS
Hallo Martin, We apologise for not reporting to you on our trip to Peru sooner. We had so many good intentions to do this within the first week of our return, but we got involved in so many other things. We however visited Martmarie at IndoJet and told her of our wonderfull experience.
The whole tour from beginning to end was extremely well organised wthout any problem. It surpassed all our expectations and fitted in very well with the way we are used to travel---ie doing things on our own and mixing with the local people as far as possible. We do not like organised tours (like Trafalgar etc) and the tour you layed out for us suited this style perfectly. It took out all the hassle of queing for tickets,taxi's and asking around for information in different languages.Now some detail comments:
1)The tour guides went out of thier way to assist and to inform. All of them spoke a very good English, were very knowledgable and keen to share information with us
2)All the guides were extremely helpfull and went out of their way to assist, this is the first time in all our travels that the tour guide took care of flight check ins, train seating resevations, walking us to a restaurant, going with us to the airport,train station bus terminus and even checking afterwards to make sure everything is OK
3)Everybody were on time every time, this include the guides, the taxi's the busses----everybody
4)The hotels were exellent, processed chechin and checkout quickly, the rooms were spotlessly clean, the service was always friendly and outstanding
5)All the documentation was correct and complete, no guessing on times, events, addresses ,contact persons and numbers.We never felt "deserted" because we knew that somebody was on standby to assist
6)The train ride from Cusco to Maccho Piccho and bus ride from Cusco to Puno are both highly recommended. The personell were very helpfull and friendly.
I can go on and on, but I can conclude that this was an exellent itinerary you put together, the hotels and guides were absolutely first class, the service was on time and exellent andt we will recommend your service any time.
We also concluded that the bus ride from Cusco to Puno is a much better option than the train. The bus ride includes a guide and stewardess, both very competent and the sights visited on the way were very interesting. Something that the train does not offers.
Please pass this comments on to all your colleaques and guides in Peru. This was a most enjoyable trip,
CONGRATULATIONS ON A VERY GOOD SERVICE.
Regards
Gawie and Etta Eksteen
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2006- CLIENTS SOUTH AMERICA - AGENT
Dear Martin
I spoke to Mrs Reyneke this morning about their whole trip. She has only wonderful en positive words about their whole experience. She never mentioned one negative aspect out of her own.
Please accept their sincere thank you to you and your agents for wonderful arrangements and an unforgettable trip.
Kind regards
Louise Geyser
226 Fremontia Street
Lynnwood Ridge
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2006- CLIENTS SOUTH AFRICA
Hi Martin
Good day from a very cold and windy England.
We had a fantastic time in South Africa and I was unable to thank you personally but the 2 tours with Alex were excellent.
He is a delightful man and set our holiday off to a great start. I think I may have given him an incorrect email address for us
When we left maybe if you see him you could mention it to him?
I have recommended your services to all my friends and suggested the travel agents Beaver Travel use you for all their clients in South Africa.
Once again thanks very much for organizing 2 great trips and we hope to see you sometime in South Africa.
Many thanks
Michael
Michael Kingsley-Smith
12 Williams Way - Radlett -Hertfordshire
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2006 - CLIENTS SOUTH AMERICA - AGENT & CLIENTS
Hi Martin,
Trust you are well.
See below comments from my clients. Thank you very much for everything.
Angela
Travel Dynamics
Hi there
Thanks very much.
Great trip, and all arrangements handled 100%. Hotel in Buenos Aires and
Puerto Williams absolutely fine. Hotel in Santiago, wouldn't recommend.
Nothing really wrong, but nothing remarkable.
All meet and greets, transfers, flights etc, great. BA city tour very good,
great guide. So, thank you very much.
Now we need to firm up on UK/France for the end of the year!!!
Will speak soon.
Regards
Marc
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